How AI and Automation Are Changing the Inbound Call Center Industry

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2025-07-11 10:19:29 -

The inbound call center industry is undergoing a radical transformation, driven by the rise of artificial intelligence (AI) and automation. Businesses around the world are rethinking how they handle customer service, technical support, and sales inquiries — and the traditional inbound call center is quickly evolving into a smarter, faster, and more efficient hub for customer engagement....

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