Our experience at the Austrian Airlines Madrid Office while planning a multigenerational trip was nothing short of excellent. With grandparents, parents, and children all traveling together, there were many different needs and preferences to balance. Thankfully, the office staff was more than up to the challenge. From the moment we arrived, we were greeted with professionalism and warmth. We explained the complexity of our travel group, and instead of being overwhelmed, the team enthusiastically took on the task. They asked detailed questions to understand each family member’s needs, like dietary restrictions for the grandparents and entertainment preferences for the kids. What impressed us most was their ability to coordinate everything so seamlessly. They arranged special assistance for my father, who has limited mobility, ensuring he would have access to wheelchair services and priority boarding. For the kids, they offered activity packs and advice on how to keep them entertained during the flight. They also took the time to explain the entire itinerary clearly, offering options with minimal layover times and comfortable transfers. Their attention to every detail from seating arrangements to meal options was simply fantastic. The entire planning session felt more like a consultation with friends than a customer service interaction. It was clear they truly cared about creating a stress-free and enjoyable experience for all of us. The follow-up emails were prompt, clear, and well-organized. Thanks to their exceptional support, our family had one of the most relaxing and enjoyable travel experiences we've ever had. We couldn’t have done it without the helpful, knowledgeable, and caring team at the Madrid office. We highly recommend them to any family planning to fly with Austrian Airlines.